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These Terms and Conditions determine the agreement between You (Customer) and ImExchanger company, concerning the use of our exchange service. An individual (verified or not verified) visiting ImExchanger agrees to follow determined Terms and Conditions. The following document describes ways in which we provide our services, it explains the rights and duties of the Customer as to the access and usage of the services performed by ImExchanger company.
ImExchanger reserves the right to change Terms and Conditions periodically. ImExchanger complies to inform users about all amendments made in Terms and Conditions at the next visit.
The revised version of ImExchanger terms and conditions will take effect from the moment we post it on the website ImExchanger. ImExchanger clients agree to continue using our services and their ImExchanger personal accounts according to the changes applied.
Electronic payment systems and/or Banks are exclusively responsible for the monetary funds entrusted to them by the Customers. ImExchanger is not a party to the agreement between an Electronic payment system and its Customers, and is by no means responsible for misuse or abuse of the corresponding system and/or a Bank as well as for functional abuse of this system by the Customer.
Mutual rights and duties of the Customer and electronic payment system and/or a bank are regulated by the rules and agreements accepted in the corresponding electronic payment system and/or a Bank. The third party payments are not accepted. Customer who places the order on the website ImExchanger has to pay for this order by him/herself. It is not allowed to have the other person send funds from their bank accounts or/and send money transfers.
The services offered by ImExchanger are not intended for use and are not available in the countries where it is illegal. The Customer is fully responsible for the local law observance.
If modification of the offered products or services by ImExchanger as well as usage/access rules require Customer confirmation, ImExchanger will send the Customer the appropriate notification 30 days before these modifications take effect. Up to the moment the Customer confirms the mentioned modifications, ImExchanger reserves a right to suspend service rendering to the Customer.
Payment details which are given to verified users for buy orders are private. Users are not allowed to disclose payment details which were received on our service. In case of private information is disclosed, ImExchanger administration will contact proper authorities for taking required actions.
Due to Final Rule of Financial Crimes Enforcement Network (FinCEN) at 31 CFR 1010.100(ff) which requires each foreign-located MSB to appoint a person residing in the United States as an agent for service of legal process with respect to compliance with the BSA and its implementing regulations, ImExchanger doesn't provide services of e-currency exchange to US citizens.
Protecting your personal information
The Customer has to provide personal information and confirm it with identity documents. By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.
We do not store your personal information with us, it is requested just for identification of your personality. Identification of the person is obligatory as one of the security steps.
To protect identification document during sending it to us the Customer may use watermark.
The Customer has a right to choose whether to provide personal information or not, consequently, user decides whether to use website ImExchanger or not.
During verification we take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure. Our methods of protection include the use of Secure Socket Layer (SSL).
The Customer should never share his/her username and password or any details of his/her Customer Account with anyone.
All registered ImExchanger users agree that their email addresses can be used for email dispatches, regarding news of the service, special promotions, news articles. Every ImExchanger user, receiving email dispatch from ImExchanger, can easily unsubscribe from it and will not receive email dispatches from ImExchanger in the future.
Prior to your use of the Services and on an ongoing basis you represent, warrant, covenant and agree that:
Transactions and operations
The Customer is responsible for providing valid and accurate information needed to process and complete payment transactions. ImExchanger takes no responsibility for the payment transaction if the information provided by Customer is incorrect.
The Customer must be informed that transfer of funds to a wrong bank or payment account as a result of providing the incorrect payment instructions by the Customer is not reversible and ImExchanger takes no responsibility for such payments.
ImExchanger is responsible to complete transactions on the website ImExchanger. ImExchanger also has the right to access information about the course of transaction in ImExchanger system 24/7. The payment of services provided by ImExchanger is carried out by the Customer according to ImExchanger service rates. ImExchanger has the right to change these rates when it is needed. ImExchanger doesn't send payments to third parties. All payments can be sent to e-currency or cryptocurrency account that belongs to the person placing the order.
ImExchanger is not responsible for any loss or damage, resulting from a delay in bank transactions or electronic money transfers of the Customer, if the day of sending or the days after sending are not business days in the country of ImExchanger partner-participant, that is the receiver.
ImExchanger is not responsible for mistakes, omissions or delays of payments made by banks, serving ImExchanger partners-participants, by a correspondent bank or e-payment system as well as it is not responsible for the consequences caused by their financial state.
The Customer has to read and agree with all fees explanation that are described in the right column of each order.
ImExchanger is not held liable for any additional fee charged from the customer by any payment system.
Time frame for each order is described in the right column of each order as well as in the Knowledge base section. User agrees that orders are completed within set time frames.
The Customer has to read and agree with Knowledge base page on our website ImExchanger.
In connection with increase amount of scam cases, ImExchanger does not carry out withdrawal of money transfers (Western Union, MoneyGram) sent through online-interface. Please use Western Union / MoneyGram office to send money transfer.
ImExchanger has right to have regular software and hardware system maintenance. During technical maintenance access to accounts can be partial or website can be fully inoperative. ImExchanger is obliged to inform users about the technical maintenance in advance. The announcement about technical maintenance has to be placed on the website in the section “News”.
ImExchanger is not responsible for any damage occurring in connection with technical maintenance. ImExchanger is not responsible for emerging force majeure, when the Service can stop its work for indefinite time frame. Examples of force majeure situations include: natural disaster, power failure, failure of hardware or software system equipment ImExchanger, hacker or virus attack on system ImExchanger, system overload, serious disorder hardware device or software system equipment, serious failure of hardware or software system, loss of Internet connection, violation or breach of the protection of electronic communications networks or its safety, damage to the Account, the Account virus attack, etc.
The Customer has to provide his/her real personal details when placing orders with credit/debit cards. Full name has to be indicated as it is given in the national ID card/international passport, otherwise funds may not reach the recipient's card.
ImExchanger may terminate performing of the service or send a refund immediately if:
ImExchanger has also a right to refund Customer's funds without mentioning the reason. ImExchanger has a right to refuse providing the service if Customer refuses to submit required verification documents, or verification of the Customer's identity is not completed. Also if there is a reasonable suspicion that verification documents provided by potential Customer are invalid or illegally modified, what means fake.
ImExchanger provides services of exchange of electronic payment system units, between each other and into the international monetary funds (international currencies), also vice versa.
ImExchanger has a right to refuse supplying the service without mentioning the reason to any person which he/she will be informed of in the written form.
Payments are final and not reversible except those cases which are provided in Terms and Conditions.
The Customer has a right to temporarily stop using the services and/or decline ImExchanger services, and consequently terminate the action of the present Terms and Conditions. Any termination of service rendering will be done without any damage to ImExchanger rights and obligations of the Customer as well as the debts of ImExchanger from the time of closing.
ImExchanger has a right to terminate cooperation with the User in case of getting the information inducing ImExchanger to do so.
ImExchanger has a right to suspend service rendering to the User if:
We strive to protect our Users from fraudulent and scam activities in the crypto assets sphere. It is possible, that certain crypto assets are used for scam or any other criminal activity, as defined by law. In order to prevent this, it is necessary to take measures to ensure customer verification and security of financial transactions. One of the best measures is AML/KYC procedure, which allows us to confirm, that you are a law-abiding individual or corporation.
ImExchanger service has a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the User is asked to pass AML & KYС verification. For the reasons of security, we are not able to disclose specific criteria of our system, however, it has proven to be very effective against money launderers, scammers etc.
ImExchanger service reserves the right to apply the AML/KYC procedure to certain Users, addresses and particular transactions of crypto assets. Application of the AML/KYC procedure is based on ImExchanger service internal policies and aimed at preventing and mitigating possible risks of ImExchanger service being involved in money laundering as well as any other illegal activities.
ImExchanger service can provide the information collected during AML/KYC procedure to the competent authorities upon legitimate request.
ImExchanger service will not enter a business arrangement with individual or entity suspected of or directly involved in money laundering, or in which the funds have been the source of illegal activity.
AML and KYC Procedure
AML/KYC procedure might be applied in respect to those crypto assets payins, which are determined by our automated risk prevention system as suspicious. In these cases, ImExchanger service will contact the User by email registered with account.
AML/KYC procedure includes confirming the identity of Users by means of:
In response to ImExchanger request for a user’s documentation, ImExchanger service takes all possible measures to recognize the deceptive documentation or other false information and reserves the right to investigate certain Users or transactions which have been detected to be risky or suspicious.
If there is any reasonable doubt that any information provided by User is wrong, untruthful, outdated or incomplete, ImExchanger service has the right to send User a notice to demand corrections or terminate all of the Services to the User.