The sender must be verified to make the exchange. Detailed instructions can be found on the order page.
Receiving of transfers are made in the working hours of the banks 07:00-17:00 by Moscow time (+3 GMT). The order processing time is up to 24 hours (usually 1-3 hours).
The details of the recipient provided after making an order will be valid for 72 hours. After this time the opportunity to receive your transfer by our recipient can not be guaranteed.
These Terms and Conditions determine the agreement between You (Customer) and ImExchanger company, concerning the use of our exchange service. An individual (verified or not verified) visiting ImExchanger agrees to follow determined Terms and Conditions. The following document describes ways in which we provide our services, it explains the rights and duties of the Customer as to the access and usage of the services performed by ImExchanger company.
ImExchanger reserves the right to change Terms and Conditions periodically. ImExchanger complies to inform users about all amendments made in Terms and Conditions at the next visit.
The revised version of ImExchanger terms and conditions will take effect from the moment we post it on the website ImExchanger. ImExchanger clients agree to continue using our services and their ImExchanger personal accounts according to the changes applied.
Electronic payment systems and/or Banks are exclusively responsible for the monetary funds entrusted to them by the Customers. ImExchanger is not a party to the agreement between an Electronic payment system and its Customers, and is by no means responsible for misuse or abuse of the corresponding system and/or a Bank as well as for functional abuse of this system by the Customer.
Mutual rights and duties of the Customer and electronic payment system and/or a bank are regulated by the rules and agreements accepted in the corresponding electronic payment system and/or a Bank. The third party payments are not accepted. Customer who places the order on the website ImExchanger has to pay for this order by him/herself. It is not allowed to have the other person send funds from their bank accounts or/and send money transfers.
The services offered by ImExchanger are not intended for use and are not available in the countries where it is illegal. The Customer is fully responsible for the local law observance.
If modification of the offered products or services by ImExchanger as well as usage/access rules require Customer confirmation, ImExchanger will send the Customer the appropriate notification 30 days before these modifications take effect. Up to the moment the Customer confirms the mentioned modifications, ImExchanger reserves a right to suspend service rendering to the Customer.
Payment details which are given to verified users for buy orders are private. Users are not allowed to disclose payment details which were received on our service. In case of private information is disclosed, ImExchanger administration will contact proper authorities for taking required actions.
Due to Final Rule of Financial Crimes Enforcement Network (FinCEN) at 31 CFR 1010.100(ff) which requires each foreign-located MSB to appoint a person residing in the United States as an agent for service of legal process with respect to compliance with the BSA and its implementing regulations, ImExchanger doesn't provide services of e-currency exchange to US citizens.
Protecting your personal information
The Customer has to provide personal information and confirm it with identity documents. By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.
We do not store your personal information with us, it is requested just for identification of your personality. Identification of the person is obligatory as one of the security steps.
To protect identification document during sending it to us the Customer may use watermark.
The Customer has a right to choose whether to provide personal information or not, consequently, user decides whether to use website ImExchanger or not.
During verification we take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure. Our methods of protection include the use of Secure Socket Layer (SSL).
The Customer should never share his/her username and password or any details of his/her Customer Account with anyone.
All registered ImExchanger users agree that their email addresses can be used for email dispatches, regarding news of the service, special promotions, news articles. Every ImExchanger user, receiving email dispatch from ImExchanger, can easily unsubscribe from it and will not receive email dispatches from ImExchanger in the future.
Prior to your use of the Services and on an ongoing basis you represent, warrant, covenant and agree that:
- you use our Services at your sole option, discretion and risk;
- you are solely responsible for any applicable taxes which may be payable while using our Services;
- you are NOT in, under the control of, or a national or resident of any country where crypto assets transactions are explicitly prohibited or United States of America (including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas) (“Restricted Locations”). Changelly does not operate in Restricted Locations. Changelly maintains the right to select the markets and jurisdictions to operate in and may restrict or deny its services to certain countries at any time;
- you are at least 16 years old or of other legal age, according to your relevant jurisdiction;
- you agree to pay the fees for Exchanges completed via Services as defined by Changelly, which We may change from time to time;
- there are risks, associated with Internet-based system, such as the failure of hardware, software, and Internet connections and with the Blockchain Protocol, such as any malfunction, unintended function, unexpected functioning of or attack on the Blockchain protocol;
- you guarantee that your crypto assets belong to you and they are not sold, encumbered, not in contention, or under seizure, and that neither exist any rights of third parties to your crypto assets;
- you shall provide correct information for constructing Exchange (e.g. payin and payout wallet address). Such wallet addresses shall not be associated with terrorism, fraudulent, scam or any type of illegal activity.
Transactions and operations
The Customer is responsible for providing valid and accurate information needed to process and complete payment transactions. ImExchanger takes no responsibility for the payment transaction if the information provided by Customer is incorrect.
The Customer must be informed that transfer of funds to a wrong bank or payment account as a result of providing the incorrect payment instructions by the Customer is not reversible and ImExchanger takes no responsibility for such payments.
ImExchanger is responsible to complete transactions on the website ImExchanger. ImExchanger also has the right to access information about the course of transaction in ImExchanger system 24/7. The payment of services provided by ImExchanger is carried out by the Customer according to ImExchanger service rates. ImExchanger has the right to change these rates when it is needed. ImExchanger doesn't send payments to third parties. All payments can be sent to e-currency or cryptocurrency account that belongs to the person placing the order.
ImExchanger is not responsible for any loss or damage, resulting from a delay in bank transactions or electronic money transfers of the Customer, if the day of sending or the days after sending are not business days in the country of ImExchanger partner-participant, that is the receiver.
ImExchanger is not responsible for mistakes, omissions or delays of payments made by banks, serving ImExchanger partners-participants, by a correspondent bank or e-payment system as well as it is not responsible for the consequences caused by their financial state.
The Customer has to read and agree with all fees explanation that are described in the right column of each order.
ImExchanger is not held liable for any additional fee charged from the customer by any payment system.
Time frame for each order is described in the right column of each order as well as in the Knowledge base section. User agrees that orders are completed within set time frames.
The Customer has to read and agree with Knowledge base page on our website ImExchanger.
In connection with increase amount of scam cases, ImExchanger does not carry out withdrawal of money transfers (Western Union, MoneyGram) sent through online-interface. Please use Western Union / MoneyGram office to send money transfer.
ImExchanger has right to have regular software and hardware system maintenance. During technical maintenance access to accounts can be partial or website can be fully inoperative. ImExchanger is obliged to inform users about the technical maintenance in advance. The announcement about technical maintenance has to be placed on the website in the section “News”.
ImExchanger is not responsible for any damage occurring in connection with technical maintenance. ImExchanger is not responsible for emerging force majeure, when the Service can stop its work for indefinite time frame. Examples of force majeure situations include: natural disaster, power failure, failure of hardware or software system equipment ImExchanger, hacker or virus attack on system ImExchanger, system overload, serious disorder hardware device or software system equipment, serious failure of hardware or software system, loss of Internet connection, violation or breach of the protection of electronic communications networks or its safety, damage to the Account, the Account virus attack, etc.
The Customer has to provide his/her real personal details when placing orders with credit/debit cards. Full name has to be indicated as it is given in the national ID card/international passport, otherwise funds may not reach the recipient's card.
ImExchanger may terminate performing of the service or send a refund immediately if:
- The purpose of payment transactions and the source of funds used for payment transactions are restricted or prohibited by applicable anti-money laundering policy.
- Funds were sent under the different name which does not match Customer's name.
- Client is trying to send funds to third-party account.
- Third party payment was accomplished. For example, someone else sent wire transfer or money transfer to Customer's payment account.
- The purpose of payment is not clear.
ImExchanger has also a right to refund Customer's funds without mentioning the reason. ImExchanger has a right to refuse providing the service if Customer refuses to submit required verification documents, or verification of the Customer's identity is not completed. Also if there is a reasonable suspicion that verification documents provided by potential Customer are invalid or illegally modified, what means fake.
ImExchanger provides services of exchange of electronic payment system units, between each other and into the international monetary funds (international currencies), also vice versa.
ImExchanger has a right to refuse supplying the service without mentioning the reason to any person which he/she will be informed of in the written form.
Payments are final and not reversible except those cases which are provided in Terms and Conditions.
The Customer has a right to temporarily stop using the services and/or decline ImExchanger services, and consequently terminate the action of the present Terms and Conditions. Any termination of service rendering will be done without any damage to ImExchanger rights and obligations of the Customer as well as the debts of ImExchanger from the time of closing.
ImExchanger has a right to terminate cooperation with the User in case of getting the information inducing ImExchanger to do so.
ImExchanger has a right to suspend service rendering to the User if:
- the Customer violates any of the conditions of the present Terms and Conditions
- the state of the Customer is one of the following - insolvency, death or other disability. Before ImExchanger gets the information about it all the payments carries out under a certain transaction conditions between ImExchanger and the Customer will be valid.