We don't accept the transfers sent online. Please, be ready to provide photo of the receipt.
Receiving of transfers are made in the working hours of the banks 07:00-17:00 by Moscow time (+3 GMT). The order processing time is up to 24 hours
The details of the recipient provided after making an order will be valid for 72 hours. After this time the opportunity to receive your transfer by our recipient can not be guaranteed.
ZCash has high volatility of the exchange rate, therefore the amount received by you will be recalculated at the time of payment at the current rate after pickup of the transfer.
These Terms and Conditions determine the agreement between You (Customer) and Imexchanger.pro company, concerning the use of our exchange service. An individual (verified or not verified) visiting Imexchanger.pro agrees to follow determined Terms and Conditions. The following document describes ways in which we provide our services, it explains the rights and duties of the Customer as to the access and usage of the services performed by Imexchanger.pro company.
Imexchanger.pro reserves the right to change Terms and Conditions periodically. Imexchanger.pro complies to inform users about all amendments made in Terms and Conditions at the next visit.
The revised version of Imexchanger.pro terms and conditions will take effect from the moment we post it on the website Imexchanger.pro. Imexchanger.pro clients agree to continue using our services and their Imexchanger.pro personal accounts according to the changes applied.
Electronic payment systems and/or Banks are exclusively responsible for the monetary funds entrusted to them by the Customers. Imexchanger.pro is not a party to the agreement between an Electronic payment system and its Customers, and is by no means responsible for misuse or abuse of the corresponding system and/or a Bank as well as for functional abuse of this system by the Customer.
Mutual rights and duties of the Customer and electronic payment system and/or a bank are regulated by the rules and agreements accepted in the corresponding electronic payment system and/or a Bank. The third party payments are not accepted. Customer who places the order on the website Imexchanger.pro has to pay for this order by him/herself. It is not allowed to have the other person send funds from their bank accounts or/and send money transfers.
The services offered by Imexchanger.pro are not intended for use and are not available in the countries where it is illegal. The Customer is fully responsible for the local law observance.
If modification of the offered products or services by Imexchanger.pro as well as usage/access rules require Customer confirmation, Imexchanger.pro will send the Customer the appropriate notification 30 days before these modifications take effect. Up to the moment the Customer confirms the mentioned modifications, Imexchanger.pro reserves a right to suspend service rendering to the Customer.
Payment details which are given to verified users for buy orders are private. Users are not allowed to disclose payment details which were received on our service. In case of private information is disclosed, Imexchanger.pro administration will contact proper authorities for taking required actions.
Due to Final Rule of Financial Crimes Enforcement Network (FinCEN) at 31 CFR 1010.100(ff) which requires each foreign-located MSB to appoint a person residing in the United States as an agent for service of legal process with respect to compliance with the BSA and its implementing regulations, Imexchanger.pro doesn't provide services of e-currency exchange to US citizens.
Protecting your personal information
The Customer has to provide personal information and confirm it with identity documents. By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.
We do not store your personal information with us, it is requested just for identification of your personality. Identification of the person is obligatory as one of the security steps.
To protect identification document during sending it to us the Customer may use watermark.
The Customer has a right to choose whether to provide personal information or not, consequently, user decides whether to use website Imexchanger.pro or not.
During verification we take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure. Our methods of protection include the use of Secure Socket Layer (SSL).
The Customer should never share his/her username and password or any details of his/her Customer Account with anyone.
All registered Imexchanger.pro users agree that their email addresses can be used for email dispatches, regarding news of the service, special promotions, news articles. Every Imexchanger.pro user, receiving email dispatch from Imexchanger.pro, can easily unsubscribe from it and will not receive email dispatches from Imexchanger.pro in the future.
Transactions and operations
The Customer is responsible for providing valid and accurate information needed to process and complete payment transactions. Imexchanger.pro takes no responsibility for the payment transaction if the information provided by Customer is incorrect.
The Customer must be informed that transfer of funds to a wrong bank or payment account as a result of providing the incorrect payment instructions by the Customer is not reversible and Imexchanger.pro takes no responsibility for such payments.
Imexchanger.pro is responsible to complete transactions on the website Imexchanger.pro. Imexchanger.pro also has the right to access information about the course of transaction in Imexchanger.pro system 24/7. The payment of services provided by Imexchanger.pro is carried out by the Customer according to Imexchanger.pro service rates. Imexchanger.pro has the right to change these rates when it is needed. Imexchanger.pro doesn't send payments to third parties. All payments can be sent to e-currency or cryptocurrency account that belongs to the person placing the order.
Imexchanger.pro is not responsible for any loss or damage, resulting from a delay in bank transactions or electronic money transfers of the Customer, if the day of sending or the days after sending are not business days in the country of Imexchanger.pro partner-participant, that is the receiver.
Imexchanger.pro is not responsible for mistakes, omissions or delays of payments made by banks, serving Imexchanger.pro partners-participants, by a correspondent bank or e-payment system as well as it is not responsible for the consequences caused by their financial state.
The Customer has to read and agree with all fees explanation that are described in the right column of each order.
Imexchanger.pro is not held liable for any additional fee charged from the customer by any payment system.
Time frame for each order is described in the right column of each order as well as in the Knowledge base section. User agrees that orders are completed within set time frames.
The Customer has to read and agree with Knowledge base page on our website Imexchanger.pro.
In connection with increase amount of scam cases, Imexchanger.pro does not carry out withdrawal of money transfers (Western Union, MoneyGram) sent through online-interface. Please use Western Union / MoneyGram office to send money transfer.
Customer can make only one deal a day for one exchange direction. If user makes several repeating orders Imexchanger.pro service will return orders without transaction fees.
Imexchanger.pro has right to have regular software and hardware system maintenance. During technical maintenance access to accounts can be partial or website can be fully inoperative. Imexchanger.pro is obliged to inform users about the technical maintenance in advance. The announcement about technical maintenance has to be placed on the website in the section “News”.
Imexchanger.pro is not responsible for any damage occurring in connection with technical maintenance. Imexchanger.pro is not responsible for emerging force majeure, when the Service can stop its work for indefinite time frame. Examples of force majeure situations include: natural disaster, power failure, failure of hardware or software system equipment Imexchanger.pro, hacker or virus attack on system Imexchanger.pro, system overload, serious disorder hardware device or software system equipment, serious failure of hardware or software system, loss of Internet connection, violation or breach of the protection of electronic communications networks or its safety, damage to the Account, the Account virus attack, etc.
The Customer has to provide his/her real personal details when placing orders with credit/debit cards. Full name has to be indicated as it is given in the national ID card/international passport, otherwise funds may not reach the recipient's card.
Imexchanger.pro may terminate performing of the service or send a refund immediately if:
- The purpose of payment transactions and the source of funds used for payment transactions are restricted or prohibited by applicable anti-money laundering policy.
- Funds were sent under the different name which does not match Customer's name.
- Client is trying to send funds to third-party account.
- Third party payment was accomplished. For example, someone else sent wire transfer or money transfer to Customer's payment account.
- The purpose of payment is not clear.
Imexchanger.pro has also a right to refund Customer's funds without mentioning the reason. Imexchanger.pro has a right to refuse providing the service if Customer refuses to submit required verification documents, or verification of the Customer's identity is not completed. Also if there is a reasonable suspicion that verification documents provided by potential Customer are invalid or illegally modified, what means fake.
Imexchanger.pro provides services of exchange of electronic payment system units, between each other and into the international monetary funds (international currencies), also vice versa.
Imexchanger.pro has a right to refuse supplying the service without mentioning the reason to any person which he/she will be informed of in the written form.
Payments are final and not reversible except those cases which are provided in Terms and Conditions.
The Customer has a right to temporarily stop using the services and/or decline Imexchanger.pro services, and consequently terminate the action of the present Terms and Conditions. Any termination of service rendering will be done without any damage to Imexchanger.pro rights and obligations of the Customer as well as the debts of Imexchanger.pro from the time of closing.
Imexchanger.pro has a right to terminate cooperation with the User in case of getting the information inducing Imexchanger.pro to do so.
Imexchanger.pro has a right to suspend service rendering to the User if:
- the Customer violates any of the conditions of the present Terms and Conditions
- the state of the Customer is one of the following - insolvency, death or other disability. Before Imexchanger.pro gets the information about it all the payments carries out under a certain transaction conditions between Imexchanger.pro and the Customer will be valid.